Protecting your information
This privacy applies to all users of this websites, or any other websites owned or run by Alter Group Sdn Bhd. We are aware of how crucial privacy is to Internet users.
Below are the details of our privacy policy, where we strongly advise users to read through it entirely. There may be periodic updates to this policy and will be publicized on this website with immediate effect. Users must keep an eye on the posted updates.
- We value your trust and are dedicated to taking all necessary precautions to safeguard any personal data. Hence, we implement administrative, technological and physical protocol to protect and secure your information.
- Users are responsible for keeping the password you use to access our site secure and immediately notifying Alter Group Sdn Bhd if you have any reason to believe it has been hacked. In accordance with our password policy, users must update their password once a year to prevent unwanted access.
- Kindly keep a record of your new password in a secure place and ensure you write it down. Do not disclose your password to any other individual for your own security. You acknowledge that you solely are responsible for all uses of our site created using your identification number and password because they are unique to you.
- Your usage of this website will determine the types of personal information we may collect from you and how we utilize it.
- Additionally, Alter Group Sdn Bhd highly advises that current anti-virus and anti-spyware programs are running on the computers that users are using that are operating systems that are kept up to date.
Registration Obligation
You shall provide genuine, accurate, current and comprehensive information about yourself as required in the enquiry forms.
Data Deletion
You have the right to request a copy of your information and request for its removal or restriction of your information.
Requesting the deletion of your personal data:
Alter Group Sdn Bhd will delete your personal information from our database, barring any circumstances, after we receive and verify your request (via email to inquiry@altergroupmsia.my) with a legitimate explanation. Kindly insert “REMOVE” in the subject line. Your request for deletion might not be granted if we need to keep the information in order to:
- Detect security related issues, safeguard against malicious, deceptive, fraudulent, illegal activity or prosecute those individuals who engaged in such activities.
- Make other internal and legitimate purposes that are compatible with the context in which you have submitted.
Upon request to inquiry@altergroupmsia.my, information may be erased from our end. Within a month (30 calendar days), we pledge to delete the information, and we will send you a confirmation once the information has been deleted. Wherever possible, we will make every effort to complete the request before the deadline.
Use of Cookies on This Site
A cookie is a small data file that a site transfers to your computer’s hard drive to enable it to respond to you as an individual by gathering and remembering details about your preferences so it may adjust its operation to your interests, likes and dislikes. Cookies also allow online merchants such as Alter Group Sdn Bhd to keep track of a customer’s electronic shopping cart before completing a purchase.
As they merely identify your device to personalize your web experience, cookies are generally secure. Accepting a cookie does not provide us access to your computer or any personally identifiable information about you, other than the data you choose to contribute. Other servers are unable to read our cookies, nor they cannot be used to spread a virus.
Use of Third-Party Media and Research Companies
Limited third-party advertisements may appear on Our Site solely for those Merchant and Services Partners with whom we have linkage agreements may broadcast specific third-party advertising on our site. Additionally, we could use outside media and research firms to display ads on websites owned by other people. Nonetheless, we seek to maintain the quality of our website and welcome any feedback about these sites.
Links to Other Websites
Links to third-party websites may be provided solely for your information and convenience, or to offer additional shopping for a variety of goods and services through our Merchant and Services Partners. By browsing other links, you will leave our websites as it is not covered by this Privacy Statement, and we have no control over their privacy policies or content. We encourage you to carefully read the privacy policies of each website you visit.
Changes To This Statement
Security Statement will be updated or modified as necessary, and the latest version date will be posted here. Please visit our site regularly to see if this Security Statement has updated, especially before submitting any Personal Identifiable Information to our site. Before making any retroactive changes that might significantly affect how we utilize personally identifiable information that you provided to us, we will obtain your consent beforehand. By using our Site, you acknowledge acceptance of this Security Statement in effect at the time of use.
Contact Us
Please contact customer service at 603-21816566 or send an email to inquiry@altergroupmsia.my if you have any questions concerning the security of this site or security statement. We aspire to solve your concerns and resolve any issues you bring to our attention.
Terms and Conditions
Welcome to the Alter Group Sdn Bhd online store. All visitors and users of Alter Group Sdn Bhd are subject to the terms and conditions listed below. While using https://www.altergroupmsia.my, you are obligated to abide by these terms and conditions.
Use of your Personal Information
- While you use this site and register:
- You will be asked to provide specific data such as your contact information. We will store this data and in order to fulfill our agreement with you, we will utilize your data.
- Information you provided to us may be us in the following ways:
- To manage our website’s services and register you with us
- To analyze and profile your shopping preferences, for instance, through product analysis, enhance the products and services we offer via our marketing program.
- We may use one or more of the following measures to keep you informed about these goods and services, including any special deals, promotions or other events:
- Email
- Telephone
- SMS text messages
- Post
- To administer any contest or prize drawing you might participate in:
- Information from third parties may be added to the data you gave to us to produce the best results
Fraud Prevention
In order to protect our customers and ourselves from fraud and theft, we reserve the right to share the information that we obtained from performing identity checks.
Telephone calls
Calls will be recorded to ensure that the content is accurate. It may be utilized for regulatory compliance, quality control, staff training, identifying criminal activities and resolving complaints.
Security
We endeavor to take all the necessary precautions to secure your personal information. However, we are unable to ensure the security of any information you disclose online. You acknowledge the inherent security risks associated with sending the information over the Internet and dealing online thereon, will not hold us liable for any security breach unless it results due to our negligence or willful misconduct.
General
Upon receipt of a written request and payment of a charge, you have the right to see the personal data that we keep about you. Kindly get in touch with us if you believe that any of the data that we have about you is inaccurate.
We reserve the right to amend these terms and conditions whenever we believe it is necessary. It is your duty to read the terms and conditions each time you use this website and continuous use of the website shall indicate your acceptance to be bound by the most updated terms and conditions.
Please read the additional information provided with relation to Alter Group Sdn Bhd services before using them (including, but not limited to, the Gift list service), as it will provide you a complete instruction on how to use such services.
Additionally, you may discover other helpful information under the customer service section. Before using this website, kindly read these terms and conditions attentively:
- Make a printout of it for your own records
- Review the part on our privacy practices that relates to your personal data
Intellectual Property
You acknowledge and agree that we or our licensors shall always retain ownership of all copyrights, trademarks, and other intellectual property rights in all materials and/or content made accessible as part of your use of this website. You may only use this content in ways that have been specifically approved by us or our licensors.
You acknowledge and agree that the information on the website is provided solely for your personal, non-commercial use and that you may only download information from this website to utilize it. You further acknowledge that any other use of the information on this website is strictly prohibited, and you agree not to copy, republish, use commercially, or create any derivative works of such information (and not to assist or enable any third party to do so).
Liability and Indemnity
Nothing in these terms and conditions limits or excludes liability for alleged negligence or personal damage brought on by negligence, deceptive representation, or any other liability that cannot be restricted or excluded under applicable law.
Alter Group Sdn Bhd will use reasonable steps to ensure the accuracy of any information on the site. Alter Group Sdn Bhd accepts no liability of any kind for any loss or damage resulting from action taken or taken in reliance on material or information contained on the site. Alter Group Sdn Bhd will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website.
